Shipping & Delivery

Shipping & Delivery

Every order is produced in maximum 7 working days time. Packages shall be dispatched at the latest on the following working day. The packages are delivered by a courier company (DHL). You can check the current delivery status by checking the website:  https://www.dhl.de/en/privatkunden/dhl-sendungsverfolgung.html  

The cost of the delivery, packing and individual preparation consists of the so-called format which is included in the price: 

We are able to combine a maximum of two orders into one shipment. To do so, please take the following steps: 

 1. Place both orders through the customer panel on the website https://pl.sundose.io/app/panel 

• in case of single-person orders, please place every order from one account (your personal account)
• in case of orders for two different people, please place every order from separate accounts (Sundose is selected individually so each person should have a separate account to store the data necessary to produce individual composition of the supplement. Entering someone’s data in the same account may result in system errors and generate incorrect composition).

 2. Send an e-mail message to office@sundose.io with the information about multiorder in one shipping, giving also order numbers and shipping address. We will ensure that both orders are packed together and we will refund the partial cost of format according to the following price list: 

The refunds are made via PayU. Depending on the bank’s internal procedure refunds can take between 1-14 business days to be settled back to the bank account (however, it usually takes several hours). In response to the e-mail we will send the refund request confirmation (in PDF format).